1. What products do you sell?
arisata.shop provides outdoor products designed for customers who enjoy outdoor activities, travel, recreation, and everyday adventures.
2. Where do you ship?
We currently ship only within the United States.
International shipping is not available.
3. How long does order processing take?
Orders are processed within 1-3 business days after payment confirmation.
4. How long does shipping take?
Most orders arrive within 3-7 business days after shipment.
Delivery times may vary depending on location, weather, holidays, and carrier conditions.
5. What shipping carriers do you use?
Orders may be shipped through trusted U.S. carriers, including:
1. USPS
2. UPS
3. FedEx
The shipping carrier is selected based on delivery requirements and availability.
6. How can I track my order?
After your order ships, tracking information will be provided through your order email.
7. Can I cancel my order?
Please contact us as soon as possible after placing your order.
Once an order enters processing or shipment, cancellation may not be available.
8. What payment methods are accepted?
We accept:
1. VISA
2. MasterCard
3. American Express
4. Discover
9. How do I return an item?
Contact customer support within 30 days after delivery.
Returned products must meet the requirements listed in our Refund & Return Policy.
10. When will I receive my refund?
Approved refunds are processed within approximately 3 business days after return inspection.
Bank processing times may vary.
11. Who pays return shipping?
Customers pay return shipping costs for personal preference returns.
Arisata INC covers return shipping costs for defective, damaged, or incorrect products.
12. How can I contact customer support?
Customer Support Email:
support@arisata.shop
Business Email:
brian@arisata.shop
Phone:
9169801930