1. Return Period
Customers may request a return within 30 calendar days after receiving their order.
Return requests submitted after the 30-day return period may not be accepted.
2. Return Requirements
To qualify for a return, products must meet the following conditions:
1. The item must be unused.
2. The item must be in original condition.
3. The item must include original packaging.
4. All accessories, parts, and included materials must be returned.
5. The product must not have damage caused by misuse, improper handling, or customer modification.
Customers must contact Arisata INC before returning any product.
3. Return Authorization
Customers must receive approval and return instructions before sending any item back.
Returns sent without prior authorization may be refused or delayed.
Customer Support Email:
support@arisata.shop
4. Return Address
Approved returns should be shipped to:
10314 SCHAFFER DR
TRUCKEE, CA 96161
United States
Customers should keep tracking information until the return process is completed.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs in the following situations:
1. Customer changes their mind.
2. Customer no longer wants the product.
3. Customer ordered the wrong item.
4. Customer selected an incorrect size or option.
5. Customer provided incorrect shipping information.
Arisata INC will cover return shipping costs when:
1. The wrong product was shipped.
2. The product arrived damaged.
3. The product has a manufacturing defect.
4. The received product does not match the original order.
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days after delivery.
Please provide:
1. Order number.
2. Customer name.
3. Photos of the package.
4. Photos of the product.
5. Description of the problem.
We will review the information and provide a suitable solution.
7. Refund Processing
After receiving the returned item, Arisata INC will inspect the product.
The inspection process usually takes approximately 3 business days.
Once the return is approved, refunds will be processed within approximately 3 business days.
Refunds will be issued to the original payment method.
Please note that banks or payment providers may require additional processing time before funds appear in your account.
8. Exchange Policy
If you receive a defective or incorrect item, please contact customer support.
Replacement availability depends on product availability and order conditions.
9. Contact Information
Company Name:
Arisata INC
Address:
10314 SCHAFFER DR
TRUCKEE, CA 96161
United States
Customer Support Email:
support@arisata.shop
Business Email:
brian@arisata.shop
Phone:
9169801930